Every clinic evaluating a WhatsApp booking bot eventually asks the same practical question: what does it actually do without a person, and where does someone at the clinic still have to step in. Marketing copy for automation tools tends to blur that line, because "AI does everything" reads better than a precise boundary. This is the precise boundary for CuraVerto's WhatsApp booking bot, section by section, so a clinic owner can decide with the real scope in hand rather than the pitch.
CuraVerto's WhatsApp booking bot runs on the official Meta WhatsApp Cloud API, not a personal number or a third-party gateway wearing a WhatsApp icon. It sits inside the same platform as the clinic's EMR and scheduling, so a booking made over WhatsApp becomes an appointment record immediately, rather than a message someone has to copy into the schedule by hand.
The scope of what it does is deliberately narrow. It automates the parts of booking that are genuinely repetitive and rule-based. It is not designed to replace a receptionist's judgment or a doctor's clinical decision. Where those are needed, the conversation is built to hand off to a person inside the same WhatsApp thread, not to push the patient onto a phone call with a different number.
The bot's reschedule flow is built for the common case: one patient, one appointment, moving to a different time or day. It handles that without anyone at the clinic touching it.
It is not built to negotiate. A patient asking to move three linked family appointments together, or to swap from one doctor to another because the first is unavailable that week, or asking a genuinely open-ended question like "can I come in sometime next week, not sure which day yet", is not a single, unambiguous instruction the bot can act on safely. In CuraVerto, the bot does not try to act on that kind of message as a single booking change. It falls back to a general reply, and a staff member needs to pick the thread up from the clinic's WhatsApp inbox.
CuraVerto is practice-management software, not a diagnostic or triage tool, and the WhatsApp bot is built to that boundary deliberately, not by accident. If a patient describes a symptom while booking, that text is captured as a reason for visit, the same way a receptionist would note it down. It does not get evaluated for urgency, and the bot does not tell a patient whether something can wait or needs to be seen today.
That judgment belongs to clinical staff, every time, with no exception built into the flow. If a message needs a clinical read, it needs a person to read it.
Cancelling an appointment over WhatsApp is fully automated, and that includes a prepaid appointment.
When a patient cancels a prepaid appointment over WhatsApp, CuraVerto starts a refund to the original payment through Razorpay and confirms it in the thread. If the refund cannot be processed, the patient is told to contact the clinic. Because this moves money without a person confirming it, a clinic should know it is the current behaviour.
| Task | Bot handles automatically | Needs a person |
|---|---|---|
| New booking, any time of day | Yes | No |
| Confirmation and reminder | Yes | No |
| Single-appointment reschedule or cancel | Yes | No |
| Multi-appointment or doctor-swap reschedule | No, the bot cannot act on it as one change | Yes |
| Reason-for-visit capture | Yes, recorded as text | No |
| Clinical urgency judgment | Never attempted | Yes, always |
| Refund on a cancelled paid appointment | Yes, refund starts automatically | Only if the automatic refund fails |
| Digital Rx delivery after visit | Yes | No |
The WhatsApp booking bot is included on the Essential plan, CuraVerto's entry tier at ₹9,999 a year excluding GST, alongside core EMR, appointments and scheduling, digital Rx delivery, GST billing, and family profiles. It is not a paid add-on layered on top of a base licence.
With CuraVerto: The bot itself carries no separate module fee. What is metered is WhatsApp usage: utility messages, the confirmations and reminders the bot sends, are billed from a prepaid wallet at ₹0.15 per message. Patient chat inside the 24-hour WhatsApp service window, including the reschedule and cancel replies described above, is not charged by CuraVerto.
For a standard booking, yes. A patient can message the clinic's WhatsApp number, see available slots, and confirm a booking with no staff step in between, at any hour. Staff are needed for requests the bot is not built to act on alone, like a multi-appointment reschedule or a doctor swap, which the clinic picks up from its WhatsApp inbox.
Yes, for a single appointment moving to a different slot or being cancelled outright. The patient can reply in the thread or tap the reschedule link sent with the reminder, and the change is written to the schedule immediately, with no staff step required.
No. CuraVerto's WhatsApp bot does not triage symptoms or make any clinical judgment, and it is not built to. If a patient describes symptoms while booking, that text is captured as the reason for visit, the same way a receptionist would note it down. Deciding urgency stays with clinical staff, every time.
The cancellation itself is automatic, and a cancellation on a prepaid appointment starts a refund through Razorpay automatically. If the refund fails, the patient is told to contact the clinic.
The official Meta WhatsApp Cloud API, using the clinic's own verified WhatsApp Business number and Meta-approved message templates for reminders and confirmations. It is not a personal number or a third-party gateway.
It is included on the Essential plan at ₹9,999 a year, excluding GST, CuraVerto's entry tier. There is no separate fee for the bot itself. WhatsApp usage is metered separately: utility messages like reminders and confirmations cost ₹0.15 each from a prepaid wallet, and patient replies inside the 24-hour service window not charged by CuraVerto.
The WhatsApp booking bot ships on CuraVerto's Essential plan at ₹9,999 a year, excluding GST, with no separate module fee for the bot itself. Check the full plan breakdown, or write in with questions about what it does and doesn't handle for your clinic.
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