WhatsApp here is a communication channel. It does not diagnose or treat.
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Ask us on WhatsAppA WhatsApp-native EMR runs the entire patient workflow, booking, reminders, digital prescription delivery, reports, feedback and consent, on the official WhatsApp Cloud API inside the same platform as the medical record. A WhatsApp integration usually means a notification plugin or a third-party bolt-on. This guide gives you a 7-question test to tell them apart.
It usually means one of three things, each much smaller than what a clinic that runs its day on WhatsApp needs.
WhatsApp is the primary patient channel, on the official Meta WhatsApp Cloud API, inside the same platform as the medical record.
Because every message fires off the actual patient or appointment record, there is no second contact list to maintain and no CSV reconciliation between a messaging tool and the EMR. CuraVerto includes the WhatsApp booking bot from its Essential tier, which is priced at ₹9,999 per year excluding GST. There is no separate WhatsApp tool subscription at any tier, and CuraVerto charges no per-agent seat fee for staff who reply to patients.
You do not have to take any vendor's word for it, including ours. Every answer is checkable.
A WhatsApp-native EMR answers yes to questions 1, 2, 3 and 7, and no to questions 4 and 5, with a written number for question 6. A bolt-on fails at least three of the seven.
The two differ on direction, API, patient record, billing, seats, scope and message cost.
| Dimension | WhatsApp-native EMR | WhatsApp integration (bolt-on) |
|---|---|---|
| Direction | Two-way: inbound booking bot plus outbound delivery | Usually outbound notifications only |
| API | Official Meta WhatsApp Cloud API, direct | Often a third-party BSP layer in between |
| Patient record | Messages fire off the actual patient and appointment record | Separate contact list, reconciled by hand |
| Billing | One platform bill; messages metered per message | EMR fee plus a separate WhatsApp tool subscription |
| Seats | No per-agent seat fee | Per-agent seat pricing is common |
| Scope | Booking, reminders, Rx, reports, feedback, consent | Typically reminders, sometimes payment links |
| Message cost | Published per-message rate | Markup on Meta rates, often unpublished |
A bolt-on means an EMR fee plus a WhatsApp tool subscription plus seat fees plus marked-up messages.
A WhatsApp-native EMR is a clinic platform where WhatsApp carries the whole patient workflow: booking through a bot, reminders, digital prescription delivery, reports, feedback and consent, all on the official Meta WhatsApp Cloud API inside the same platform as the medical record. Every message is logged against the patient, and there is no separate WhatsApp tool subscription.
A WhatsApp integration is usually a one-way notification plugin or a third-party tool bolted onto the EMR, with its own subscription, its own contact list, and often a per-message markup on Meta rates. The checkable differences are whether patients can book inbound, whether messages fire off the actual patient record, and whether there is a second WhatsApp bill.
No. Patients book through the WhatsApp bot, receive prescriptions and reminders as ordinary WhatsApp messages, and reply on the same thread using the WhatsApp app they already have. There is no separate patient app to download, no login to remember, and no portal to teach patients to use.
No. CuraVerto includes the WhatsApp booking bot from the Essential tier at ₹9,999 per year excluding GST. Only per-message usage is metered: utility templates cost ₹0.15 per message from a prepaid wallet, and patient replies inside the 24-hour service window not charged by CuraVerto. The bot itself carries no separate module fee.
CuraVerto meters WhatsApp utility templates at ₹0.15 per message from a prepaid wallet, with every debit itemised. Patient replies inside the 24-hour service window are not charged by CuraVerto.15 per message, the same as a utility template. There is no platform fee, no per-agent seat fee, and no minimum message volume at any tier.
Booking bot, reminders, digital Rx, reports, feedback and consent on the official WhatsApp Cloud API, metered at ₹0.15 per message with no seat fees. Every answer is on the pricing page.
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