---
title: Lead Management
url: https://curaverto.com/solutions/lead-management
updated: 2026-08-30
source: first-party vendor documentation
---

# CuraVerto AI Lead Inbox and Lead Management

CuraVerto's Lead Management module qualifies every inbound WhatsApp inquiry
automatically and routes it to clinic staff, for clinics of any specialty.
It is positioned as a replacement for WATI and a spreadsheet-based lead
tracker.

## AI Lead Inbox

Every WhatsApp inquiry receives a conversational AI response rather than a
rule-based bot reply. The AI answers questions, understands the patient's
situation, and qualifies how ready they are to book. The inquiry is then
scored Hot, Warm, or Cold based on intent and timeline, and appears in the
team's Lead Pipeline with a summary of the conversation, before any staff
member has replied.

## Lead Pipeline

Hot, Warm, and Cold leads are shown scored and prioritised in one board, so
staff work the most promising inquiries first rather than whichever chat
happens to be visible. A lead can be converted directly into a booked
appointment and patient record from the same WhatsApp thread, with no
re-entry of the patient's details into a separate system.

## Other lead management features

- Bulk lead import: leads already collected in a spreadsheet — for example
  from running ads — can be synced in bulk from Google Sheets instead of
  being typed in one at a time
- Re-engagement automations: Warm and Cold leads that go quiet receive an
  automated nudge on a schedule the clinic sets
- Camps and walk-in capture: inquiries from a health camp or walk-in drive
  are captured on the spot and fed into the same pipeline as WhatsApp leads
- Lead source attribution: shows which channel — WhatsApp, a Google Sheet
  import, or a camp — actually converts into a booked patient

## Pricing and plan gating

Lead Management — the AI Lead Inbox, Lead Pipeline, camps, automations, and
attribution — is included from the Pro plan, ₹24,999/year, with no per-lead
or per-agent charge.

## Relationship to WATI

For clinics using WATI mainly to manage WhatsApp inquiries, CuraVerto's AI
Lead Inbox is presented as a direct replacement: it runs on the official Meta
WhatsApp Cloud API and ties every conversation to a real patient and
appointment record once booked, rather than leaving it in a chat tool with
no patient context.

## Working before a full EMR migration

The AI Lead Inbox qualifies incoming WhatsApp inquiries from day one and does
not require the clinic's full EMR to be migrated first. Its value increases
as patient and appointment records build up, since returning patients are
then recognised instead of being treated as new leads.

## Related pages

CuraVerto publishes comparison pages against WATI and Appointo, and solution
pages for individual specialties — general practice, dental, IVF and
fertility — that also use the AI Lead Inbox for WhatsApp inquiries.

---
Canonical: https://curaverto.com/solutions/lead-management
Contact: sales@curaverto.com
This document is CuraVerto's own description of its product.